Content problems

Do you want to complain about your purchase?

If you find that what you have bought, for one reason or another, does not meet your expectations, and you want to complain about your purchase, then you should do the following:

  • Your phone number
  • When the charge was made (date and time)
  • Which 4-digit SMS no. The charge was made on
  • What amount was charged

Complain to your mobile phone company


If your inquiry does not lead to a satisfactory answer, then you can do the following:

  • Remember to state that you have already been in contact with the content provider and offer to forward emails from the content provider to the customer service representative.
  • The mobile operator will then contact 4T, which will carry out a further investigation of the charge.
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